Customer Satisfaction: How Does The Earnhardt Lexus Service Department Measure Up?
While a mechanic’s main job is to service vehicles quickly and efficiently, at Earnhardt, we take customer feedback very seriously. Customer service quotes tell us a lot about how we are doing our job. By gauging customer satisfaction about our car repairs, we can learn what is important to drivers today.
We thought we’d look at what our customers say to determine that. After all, customer satisfaction is key to how we do business. Fortunately Yelp, DealerRater, and Google provide us with plenty of reviews from customers to keep us on our toes.
For instance, in a customer review, Earnhardt Lexus service department was praised for “efficient processes” and “effective repairs.” That’s what we are aiming for in how we run the department and how we deal with each and every customer’s vehicle. Our Dare to Compare pricing keeps our customers coming back.
No Bull Flexible Service takes everything a step further with concierge pickup and loaner delivery. In addition to the pride we take in keeping our store especially clean, No Bull Flexible Service also includes touchpoint sanitizing.
The Customer Service Experience In Their Own Words
“This dealership is finely tuned on the service side,” wrote one reviewer. “I hand my car in, work with the service provider, receive a nice clean Lexus loaner, and out I go. Returning the vehicle and settling payment is also the same - just as you would want it.”
“I have been using this organization for 19 years,” wrote Steve B. “The quality of work has consistently been superb.”
“Never had a dealership do what they do,” wrote ASUgolf, praising the service department for its “personal care.” Reflecting a similar sentiment, John wrote, “I appreciate how I myself and the car are treated.”
“They always do good work every time,” wrote Jim. “This is a great dealership compared to all other dealerships in the area.”
“Top of the line service” was how Robin L. described it. “They always do a great job and provide a free loaner car even if it is just routine servicing, which is great.”
“As usual my experience at Earnhardt was an A+,” wrote Susie B. “They scheduled me quickly and lent me a brand new loaner car. I was very pleased with my experience, barely affecting my day.”
The nicest service department in the entire world,” wrote Matt in June 2020. “So clean and friendly and it’s like I stepped into a restoration hardware inside. Always very honest and just do what’s needed to get my Lexus running great again.”
To read more, you can find the customer reviews we discuss on our Testimonials feed.
Staff Provides Expertise And A Human Touch
The team actually cares about getting it right. We will go the extra mile any time we can to achieve customer satisfaction. We are there for you even if you aren’t 100 percent satisfied. We’ll take the time to set things right. As one customer review put it, “I've had questions after service and my advisor has always explained to my satisfaction.”
Our service advisors and the entire staff are there to help you. It is our goal for each one to be “friendly, prompt and knowledgeable,” as our customer Hope wrote in June 2020.
“Tom has been my service advisor for many years and per usual everything went well,” wrote Ron in January 2020. “Tom is very thorough and helpful. He keeps me informed and makes sure I understand what is involved. Well done.”
“I can always rely on Andrew, my service consultant, to provide additional information or helpful hints in addition to the prompt service of the service department,” wrote “Love my Lexus” in June 2020.
“Rick once again showed the superior customer service I expect from Lexus and the reason they service all my vehicles for over 20 years,” wrote RacerX.
Contact Us
Your satisfaction is our number one goal. Call our service department or schedule an appointment.