Car Repair Costs, Value And Satisfaction: What Do Our Customer Reviews Say?

At Earnhardt Lexus, we certainly sell luxury rides, but we also know the key to the success of those sales is value and longevity. Our service department is very aware of their responsibility to keep costs down and to offer significant value for the money. As we looked at customer reviews, here’s what we found about car repair costs and the value of our work.

Just The Service And Lexus Maintenance You Need

Our company has a Dare to Compare policy. That’s how we keep our car repair prices in line with the competition while still providing above-average, Lexus-certified service to our customers. Perhaps that’s why Dave P wrote: “I've never felt like I've been overcharged or sold something that isn't needed.”

The service department doesn’t try to oversell you on unnecessary maintenance or repairs. That’s one big way we keep car repair prices down. For example, Nichole wrote in February 2020: My service advisor “made no unnecessary recommendations”.

Customer JRK wrote his service advisor “takes the time to explain issues and gives repair recommendations I trust.” Other reviewers spoke of their advisor’s advice helping them make the most “economical decisions”, such as taking a “pass over certain repairs”. Customer DaveP wrote that he hasn’t ever been “sold anything that wasn’t needed.”

Valencia99 said much the same thing in her review. Speaking of her Earnhardt Lexus service advisor, she wrote: “He is extremely reliable and trustworthy and helps us make smart, economical decisions that extend the life of our vehicle.”

Dutch 71 wrote that his service advisor “doesn't offer any advice on things the car does not need only what the car requires in order to stay in great shape. He added, “service prices are very competitive.”

BLaut, who owns a 2006 Lexus, praised his service advisor in a similar way: “He's even suggested at times that I pass over certain repairs based on my intent with this vehicle.”

Lexus Maintenance Record-Keeping Saves You Money

As a Lexus dealership, we maintain exacting records about the care of your car. This can come in handy when something unexpected happens. That’s why our customers have learned to bring it straight to us for everything from batteries to major engine trouble.

“My battery failed unexpectedly. After getting a jump, headed straight to Earnhardt,” wrote Gettaway Gal in her review. So her service rep arranged for a loaner and for important maintenance to be performed, which she had not taken care of previously. “As it turned out, I was entitled to a new battery,” she wrote. “So only paid for the other service and got my car back, clean and ready to go, the next morning. Happy camper was I.”

In this unusual example, the savings were quite substantial. Robin L explains in her review that she was facing a $5300 bill for the AC compressor. Her Earnhardt service advisor talked to the national customer service line to discuss the car’s service record. In the end, the bill ended up less than $975.

Ensuring Car Repair Value For Your Money

“The service I've received has always met my expectations,” BLaut also wrote. Isn’t that what matters most?

Our dealership has made every effort to ensure the highest quality care. We have a state-of-the-art repair facility. There are plenty of mechanics and work stations, allowing work to be done as efficiently and quickly as possible.

The mechanics we hire are well trained and ready to go. However, each is also trained by Lexus, ensuring that they are twice as knowledgeable about luxury automotive engineering. We put the best tools in their hands to ensure accurate diagnostics and expert repairs.

They work with OEM parts. From the smallest valve to the biggest engine part, each has been made specifically for your model and make. This ensures a factory-worthy fit and Lexus-worthy longevity.

For instance, after having their GX vandalized, JenW wrote that she was impressed with “the detail that he put into fixing our vehicle”. Specifically, they made the leather look like “it was straight from the factory,” she said.

Does all of this attention to detail matter? We think so.

For maintenance or repairs for any make or model, please give us a phone call or just schedule your appointment through the online portal.