Customer Feedback: Honesty in Car Repair

When our staff read customer reviews or talk directly to customers, we are all ears.  It’s how we determine if we are living our values.  Our goal is to provide honest and fair advice that is helpful to each customer.  It’s part of what we mean when we say that we offer certified auto repair.
 
Strict standards are taught to our service advisors and technicians about how to conduct business with honesty and integrity.   Our goal is to make every customer feel confident about their auto repair estimate and their maintenance or repairs.  Since we cannot measure our effectiveness without help, we look to customer feedback.

Customer Service Reviews Reveal Honesty at Earnhardt Lexus

Customer service reviews that we gathered from multiple sources seem to indicate that our honest approach is working. One customer wrote that he appreciated an “honest advisor who truly can be trusted.”  Another said they like how their service advisor “explains everything in plain English.”
 
“I always know when my car is getting serviced that it will be done with honest expertise,” wrote another Earnhardt Lexus customer. “They communicate what needs to be done, the cost and time schedule.”  
 
Customer JRK wrote his service advisor “takes the time to explain issues and gives repair recommendations I trust.” Other reviewers spoke of their advisor’s advice helping them make the most “economical decisions”, such as taking a “pass over certain repairs”.  Customer DaveP wrote that he hasn’t ever been “sold anything that wasn’t needed.”
 
“The Earnhardt dealership is not the closest Lexus dealer to where I live, however, because of the high integrity, I gladly drive the extra distance,” wrote Dutch71.

You can be sure that we will always give you an honest estimate based on the facts.  Your service advisor will discuss all of your options. Our goal is to address your concerns every step of the way, as necessary.

Teamwork Leads to Better Customer Service

Part of customer service is just making people feel welcome and valued.  Customer reviews have called the staff “genuinely nice”, “pleasant and informative”, “reliable and trustworthy” and “professional and helpful.”
 
A customer wrote that they were “pleased with” the level of staff “friendliness and helpfulness”.  Another wrote that the staff made them feel “welcomed and appreciated”.
 
Yet another customer noted she had positive interactions with four team members, and each one helped her through the process.  Her review noted that many of our team members have been with us for ten or even twenty years, and that’s a good sign.  We agree. To keep a good team, we have to maintain a positive atmosphere.
 
We know that some people are unhappy before they arrive at our service department.  Perhaps they have had a bad day, or they face an unexpected expensive repair. Our staff tries to keep this in mind whenever dealing with the public.
 
In a related customer review, a person whose new Lexus was damaged by a vandal expressed that they were “highly impressed” with the “level of compassion with the situation”. You can read customer reviews on our Testimonials feed.

Sometimes Things Don’t Turn Out Like You’d Hope. What Then?

“Very honest people,” wrote Jonathan in his customer review. “Bull Earnhardt personally reached out to completely resolve my problem and make sure I was absolutely satisfied. Absolutely amazing turn-around to a bad situation. Thank You.”

Now, what can we do for you?  Schedule an appointment for honest, high quality car repairs. Phone us during business hours if you’d like to talk to a service advisor.

HELPFUL LINKS

Earnhardt Lexus Service Specials
Earnhardt Lexus Parts Specials