Lexus Dealership Phoenix
Pros and Cons of Lexus Dealerships
PROS
Luxurious Variety
Shopping is the first joy on the path to luxury car ownership. You want to look at the options, explore styles and colors, and discover what’s new with technologies. That means its important that your local Lexus dealership be successful enough to offer an inventory that represents all that is luxurious and high-tech in the brand today.
High Quality Vehicles
Of course, Lexus only provides high quality vehicles in its new car lineup. The brand and many individual models often earn critical accolades for quality, reliability, luxury and performance. The best Lexus dealerships also make sure their used car assortment reflects a similar commitment to that same quality. Certified pre owned Lexus models are especially important to the mix.
Comprehensive After-Sales Services
The ownership experience starts when you drive off the lot, but it doesn’t end there. That’s why Lexus dealerships offer a range of after-sales services, including maintenance and repairs, to ensure that owning a Lexus is always a pleasure. RepairPal data suggests that Lexus is one of the least costly to maintain and repair.
CONS
Luxury Pricing
Lexus vehicles command luxury price tags by combining top quality materials, expert craftsmanship, cutting-edge technology, and premiere engineering. However, the Lexus brand is notable for its ability to undercut the prices of similar packages from other luxury brands.
Availability
Some luxury dealers are criticized for not having certain unique models in stock. This is less likely with Lexus, but it is still something that dealerships can fall short on.
Lexus Dealership Reviews and Opinions
One way you can analyze a Lexus dealership is to look at opinion platforms such as Capterra, G2, Trusterra, Trustpilot, and DealerRater.
While most report good customer service, some report less than satisfactory experiences, such as this Trustpilot user who wrote “I had a less than satisfactory experience at a Lexus dealership. The staff seemed uninterested and unhelpful.”
However, you may then find an opposite report, such as this: “The staff at my local Lexus dealership is always friendly and helpful,” wrote a Reddit user. “They made the car buying process smooth and stress-free.”
The key is to look at enough customer reviews to feel confident that you are choosing a Lexus dealership that lives up the brand’s high standards. You should seek out the most recent reviews and look for trends in satisfaction or dissatisfaction.
Expert Opinions and Other Data
According to JD Power’s 2024 US Sales Satisfaction Index, Lexuis ranked second among luxury brands, indicating a high level of customer satisfaction at their dealerships. Even better, Lexus has maintained the number one position on the index for three consecutive years.
In 2024, Lexus sales rose seven percent, putting them in second place among luxury brands. This not only demonstrates that the models are popular, but it also demonstrates that Lexus dealerships are visited by many shoppers.
From this, it appears that Lexus dealerships are starting from a strong position. However, it is important for potential customers to check consumer reviews to ensure that their chosen dealership will work hard to earn their business.
Our North Scottsdale Lexus Dealership
When you see the Earnhardt name, you’ll find a local Lexus dealership that was built specifically to offer this important luxury brand. From the initial vision to the most recent updates, our showroom reflects the quality in our automobiles. It represents our commitment to those who choose our store -- whether it’s for casual shopping, a new Lexus loan or lease, or Lexus maintenance and repairs.
Comprehensive Car Selection
Our large inventory includes an array of new Lexus models representing a wide variety of styles and colors. We also carry certified preowned Lexus models and top quality used cars by other luxury brands.
Exceptional Customer Service
Customer satisfaction is at the center of all we do. As part of a family-run dealership group, we feel a neighborly responsibility to our customers. Our staff works hard to deliver exceptional customer service to live up to Earnhardt standards as well as Lexus brand standards.
At DealerRater -- on this particular date -- there are 647 reviews, and the dealership has a five-star rating. This may change, but it does show a positive pattern.
Competitive Financing
Luxury car purchases and leases tend to go hand in hand with good credit scores. As such, our financing experts will do the work to find you a good financing deal. Competitive financing choices from a variety of sources is a good reason to choose Earnhardt Lexus dealership vs its competitors.
Expert Service and Lexus OEM Parts
If your luxury vehicle needs expert repair, the Earnhardt Lexus service department prides itself on being efficient, precise, and professional. Customer satisfaction is just as important to our service staff as it is to everyone else at Earnhardt Lexus. Schedule service.
Visit our dealership to see our large inventory and discover the Earnhardt difference for yourself. Schedule a test drive.
Actual vehicle price and payments may vary for various reasons - including but not limited to - applicable manufacturer rebates, special limited time offers, dealer incentives, taxes, fees, and buyer's credit qualifications, dealer add-ons, market product (or vehicle) scarcity and $599.00 dealer doc fee. Financing on approved credit. Must qualify for some offers. Some offers may not be available with special financing, lease and some other offers.
Although every reasonable effort has been made to ensure the accuracy of the information contained on our website, absolute accuracy cannot be guaranteed. Dealer cannot be held liable for data that may be listed incorrectly. While we make every effort to ensure the data listed here is correct, there may be instances where some of the factory rebates, rates, incentives, options or vehicle features may be listed incorrectly as we receive data from multiple data sources. All vehicles are subject to prior sale. Not responsible for typographical errors. Equipment added by the dealer or the purchaser will increase the overall transaction amount.
Refer to our Privacy and User Consent for details about information we collect and various communication methods we will use to assist customers. By providing your contact information to ANY form contained in – or connected to – this website, you are hereby agreeing to receive text messages from this dealership and our affiliates or partners at the number(s) and/or information which you have provided. You are also expressly consenting to recurring contact from the aforementioned company or its business partners at the number you provided regarding products or services via live, automated or prerecorded telephone call, text message or email. You understand that your telephone provider may impose charges on you for these contacts, and you are not required to enter into this agreement/consent as a condition of purchasing property, goods, or services. You also understand that you may revoke this consent at any time by notifying the dealership in writing.