Timely repairs are important to the customer journey, and we do our best to have an efficient process that gets the work done without much time wasted. Does it work? What do we do to make things timely?

When you bring your car to us, we know you need to get back on the road. That’s one reason we have loaner cars for big repairs. Even more important, we do everything we can to make sure your auto repair is as fast as it can be without sacrificing effectiveness.

Each person is given a service advisor. That’s something you don’t find at many other service departments and shops. That advisor keeps an eye on the time and tries to help ensure that your car is returned on time.

To make sure it’s possible to work at an effective pace, the mechanics are given all the help we can give them. There is a state-of-the-art facility with all the latest devices and tools they could need. The large parts department is well stocked with the OEM parts they need every day.

CUSTOMER REVIEWS: TIMELY REPAIRS

In August 2020, kpanich wrote that Earnhardt Lexus” gets my vehicle back on the road quickly.” Another customer review said: “The service took about 1.5 hours which I feel is reasonable.”

In July 2020, Angie S wrote, “My vehicle was serviced the same day as promised”. This was especially important because she has to travel some distance to utilize the Earnhardt Lexus service department.

“I'm always in my loaner car within 15 minutes of dropping my car off, and my car is always ready when I'm called to pick it up,” wrote Dave P. In another review, Jim said much the same thing, writing “all work completed on time”.

“All requests were performed on time and as estimated,” wrote JT in his review.

“I can go anywhere else in the Tempe area for routine oil changes,” worte Rachel C. “However, I choose Earnhardt which is located in Phoenix. Earnhardt delivers fantastic customer service.”

“Excellent customer service!” wrote Angie in July 2020. “My vehicle was serviced the same day as promised. I wish you were in Lake Havasu City so I did not have to drive so far.”

Even our pricing reflects our emphasis on customer service. That’s one reason we devised this service checklist that can help you.

CUSTOMER EXPERIENCE: SCHEDULING

Scheduling is important to the customer experience. We know that the need for repair is already stressful enough and customers want to be seen quickly. Furthermore, we know that our dealership serves a big, busy metro area and some of our clients are coming from outside of that area!

The department has been “very accommodating due the distance we live from the dealership since we started getting the scheduled services,” reported jvillejoe.

In her review, Valencia99 noted that the department is “extremely flexible and will work with you for various service scheduling times.” Another customer wrote, “My service advisor always gets my car in when I need to.” That is certainly our goal every time.

At Earnhardt Lexus, we know the customer journey starts when you decide to make an appointment and doesn’t end until you are back to your regular schedule. If this is important to you, you’ve come to the right place. Schedule an appointment and see the quality and timeliness for yourself. Our service department is just a phone call away.

*Note: This is part of a series where we look at the customer journey when it comes to all the major elements of car maintenance and customer service. You can read the customer reviews we discuss on our Testimonials feed.