This fall our service department is focused on the different aspects of customer service. One of those is the customer journey. We are talking to our customers and looking at customer reviews that can tell us how we are doing in providing complete car repair.
How can we figure out how often we extend a car’s lifespan? This is really what we are all about when you get beyond immediate customer satisfaction about car maintenance or repairs. Do our efforts really make a difference? In essence, does it matter if you stick with us or run around town using different service shops?
We believe that car maintenance by one quality shop is the key to the longest possible lifespan for a vehicle. In our case, the Earnhardt Lexus service department not only maintains your car, but we maintain records showing everything done to preserve your car’s capability. It’s part of our Lexus mission, keeping track of your vehicle’s repairs.
This is the missing piece from the care you may receive elsewhere. Perhaps you can find service technicians like ours. Our highly trained mechanics have mastered both regular car repair classes and the challenging courses required by Lexus. However, those mechanics will be handicapped if they don’t have complete records of the repairs and maintenance done on your vehicle.
Furthermore, by bringing your car to us regularly, our technicians learn your particular vehicle and hear your concerns regularly. This helps bridge the gap when there is an unexpected issue that is hard to pinpoint.
To learn that answer, we did a deep dive into recent reviews. In August 2020, Marvin N wrote about the “exceptional care of our car”, a 2006 Lexus. He stated that the “service department made all the difference” when it came to whether we bought another Lexus.
Another customer purchased their car in 2007, and their review stated that it was still in good shape in 2020 thanks to regular care by the Earnhardt Lexus service department. Yet another wrote: “I purchased my first new Lexus in December 2013...and I've had 5 star service ever since.”
This echoes a common theme of our service reviews: how long people have been coming to Earnhardt Lexus. We are proud of our consistent, thorough service over the years. It can be a challenge to maintain that level of excellence, but we work hard at it every day.
“Tom has been my go-to service advisor for over 10 years,” wrote Stori in 2019. “He has always provided superior service, and guides me in the right direction every time when I need to make decisions regarding my Lexus IS250.”
Another customer, Charles wrote “my car runs and looks NEW again.” That’s our goal every time and for the long haul.
DavidB utilizes the service department to maintain his LEXUS 300GS with 160,000 miles. “The car runs like new,” he says, “and I can’t imagine having a better, and better maintained, car. The quality of service makes all the difference.”
With consistent care from your mechanics at Earnhardt Lexus, your Lexus or other model car will thrive. After all, a Lexus is an investment. We can help ensure yours has the longest possible lifespan.
Schedule an appointment online or give us a phone call for quality service that will help keep your car on the road longer.